Privacy Policy

At Blessed by Aaliyah, your privacy matters to us deeply. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, book services, make donations, or interact with us in any capacity. We are committed to ensuring that any personal information you share with us is processed with care, confidentiality, and transparency. This Privacy Policy may be updated periodically. Any significant changes will be clearly communicated via our website or direct contact, where appropriate.

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1. Who We Are

Blessed by Aaliyah is a faith-led organization dedicated to nurturing healing, growth, and connection through spiritual and holistic services. We are a data controller under the UK General Data Protection Regulation (GDPR), meaning we are responsible for how your personal information is processed and protected.

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2. How We Collect Information About You

At Blessed by Aaliyah, everything we do is rooted in care, compassion, and purpose. Whether you're booking a service, donating, signing up for an event, or simply exploring what we offer, we want your experience to be smooth, supportive, and meaningful. That’s why we collect personal information—to ensure we can communicate with you clearly, serve you effectively, and honor your engagement with us.

We collect information from you in the following ways:

• When you interact with us directly: This includes moments when you book a service, make a donation, contact us through our website, sign up for an event, share your story, request support, apply for a role or opportunity, or connect with us by phone, email, post, or in person. Any time you choose to share your details with us, we receive the information you provide.

• When you interact with us through third parties: Sometimes, your information may come to us through trusted platforms or partners you engage with—such as donation sites, event platforms, or referral services—where you’ve given consent for your personal details to be shared with Blessed by Aaliyah.

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3. The Information We Collect and Why We Use It

At Blessed by Aaliyah, we collect personal information to serve you better and to keep our communications and services purposeful, respectful, and relevant. We do this with care and always in line with our values of transparency, safety, and trust.

Personal Information

The personal details we may collect include:

• Your name, date of birth, postal address, email address, and telephone number.

• Payment details (e.g. credit/debit card information) when making a donation or purchase.

• Any information you share with us in conversations, messages, or other correspondence.

You may provide this information when booking a service, signing up for an event, making a donation, applying to volunteer, or getting in touch for any reason.

We use this information to:

• Provide the services, experiences, or support you have requested.

• Share important updates—such as changes to your booking, service arrangements, or donation details.

• Process payments and donations securely, including Gift Aid claims where applicable.

• Keep a record of your connection with us, including past interactions and preferences.

• Administer and support any volunteer role you take on with us.

Please note: If you choose not to share certain personal information, we may not be able to fulfil your request—for example, to process a donation, register you for an event, or deliver a service.

From time to time, we may also contact you with updates about our work, stories from our community, and opportunities to support our mission—only where you have given permission or shown interest.

Sensitive Personal Information

Sometimes, you may choose to share more personal details—such as your experience with mental health, your spiritual journey, or those of someone close to you. This information, which may relate to your health, beliefs, or other sensitive matters, is handled with the utmost care and confidentiality.

A note on sensitive personal data: Data protection laws treat certain types of information as more sensitive—such as details about your physical or mental health, racial or ethnic origin, sexual orientation, religious beliefs, or personal experiences.

If you share this kind of information with us—whether via phone, email, event feedback, or storytelling—we will:

• Use it only for the purpose of responding to your enquiry, supporting you, or improving our services.

• Keep it private and secure, and never share it without your clear and informed permission, unless required in exceptional cases (e.g., where there is a serious risk of harm to yourself or others, or safeguarding concerns involving a child or vulnerable adult).

• Where you've explicitly told us you're happy for your story to be shared, we may feature it (anonymously or with your consent) in our communications, such as blog posts, newsletters, or awareness campaigns.

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4. Profiling: Making Our Work More Unique to You

At Blessed by Aaliyah, we believe that every supporter, client, and community member is unique—and we want to reflect that in how we communicate and connect with you.

To help us provide a more meaningful experience through our website, services, products, and communications, we may occasionally use profiling and screening techniques. These approaches help us better understand your preferences, interests, and how best to support or engage with you.

What this means:

• We may use the information you’ve already shared with us—such as your engagement history, donation activity, or event registrations—to tailor our messages and services so they’re more relevant and valuable to you.

• Occasionally, we work with trusted third-party organizations that help us build a clearer picture of our community. This might include publicly available information or general insight to understand your interests or potential to support certain causes.

• In some cases, we may use this information to guide our fundraising efforts, so we can use our resources wisely and make sure we’re approaching people with the right kind of request—based on what may interest them and their capacity to give.

This helps us:

• Communicate in a way that feels more personal and respectful of your time.

• Avoid sending irrelevant updates.

• Make better decisions about where and how to focus our energy.

Of course, you’re always in control. If you’d prefer not to be included in any form of profiling or data screening, you can opt out at any time. Just email us at {blessedbyaaliyah@gmail.com] or give us a call on [+447940806616].

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5. Legal Basis for Using Your Information

At Blessed by Aaliyah, we are committed to handling your personal information with integrity, care, and in full accordance with the law. Depending on the nature of your interaction with us, we may process your information under several lawful bases.

We will only use your personal information when:

• You’ve given us your consent – for example, when you subscribe to updates, opt in to receive emails, or agree to share your story.

• We need to fulfil a contract with you – such as when you register for a service, event, course, or place an order through our site.

• We are required to do so by law – such as when processing donations in line with tax regulations, responding to complaints, or meeting legal obligations set out by regulators like the Charity Commission.

Legitimate Interests

In some cases, we may also process your information based on what’s called our ‘legitimate interests’—this simply means that our use of your information is necessary for us to pursue the aims of Blessed by Aaliyah in a fair and balanced way that respects your privacy.

We will always make sure we consider your rights, freedoms and expectations before acting under this basis.

Examples of when we may rely on legitimate interests include:

• Responding to an enquiry or request you’ve made.

• Sending you newsletters or updates about our work and events you’ve expressed an interest in.

• Analyzing data to better understand our audience and improve our content, services and impact.

• Asking for your feedback so we can continue to grow and serve you better.

You always have the right to object to how your data is used under legitimate interests. Just let us know by emailing [blessedbyaaliyah@gmail.com] or contacting us via [+447940806616].

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6. Marketing

At Blessed by Aaliyah, we want to communicate with you in ways that are relevant, respectful, and tailored to your preferences.

We will only contact you about our work and how you can support Blessed by Aaliyah via phone, email, or text message if you have explicitly agreed to be contacted in that way.

However, if you have provided us with your postal address, we may occasionally send you updates and information about our work and how you can support us by post, unless you have asked us not to.

You are always in control of how we communicate with you. You can update your preferences or opt out of marketing communications at any time by contacting us directly or by emailing:
📧 hello@blessedbyaaliyah.org.uk

We value your trust and aim to ensure all our messages are helpful, inspiring, and aligned with your interests.

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7. Sharing Your Information

The personal information we collect about you will primarily be accessed by our team of staff and volunteers so they can offer you the best support possible.

We do not sell or share your personal information with other organizations for their own marketing purposes. Nor do we sell any data related to your web browsing activity.

However, Blessed by Aaliyah may share your information with trusted partners and service providers who work with us or on our behalf to help deliver our services. These partners act only under our instructions and must follow strict data protection guidelines.

We ensure:

• Your data is stored securely.

• It is deleted when no longer needed.

• It is never used for purposes other than what we’ve agreed.

Examples of when we may share your information include:

• With fulfilment partners who help us send materials efficiently.

• With payment processors and platforms that help us handle donations and Gift Aid claims.

• With digital or social media partners who help us manage and improve our online presence.

All of our third-party providers are required to comply with Data Protection Laws and have robust controls in place to safeguard your information.

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8. Keeping Your Information Safe

We take your privacy and data security very seriously. That’s why we’ve put in place a range of physical, technical, and organizational measures to help protect the personal information we hold from unauthorized access, misuse, loss, or damage—whether online or offline.

However, please note that no method of data transmission over the internet is entirely secure. While we do our best to protect any personal information you share with us via our website, we cannot guarantee its security during transmission.

Our website may contain links to other sites that we think you might find useful. While we aim to only link to sites that uphold strong privacy standards, we are not responsible for the content, policies, or practices of those third-party websites. It’s important to review their privacy statements separately, especially if they request personal information.

For all online payments and donations made through our site, your debit or credit card details are handled securely by our trusted payment processing partners in line with Payment Card Industry (PCI) Security Standards.

Legal Disclosure

In certain cases, we may be required to disclose your personal information:

• To comply with legal obligations, regulations, or requests from competent authorities.

• To enforce our terms of service or agreements.

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9. How Long We Hold Your Information For

We only keep your personal information for as long as is reasonable and necessary for the purpose it was collected—whether that’s to fulfil a service, meet legal or contractual requirements, or support our charitable work.

In some cases, this may mean we keep your information for a set period to comply with statutory obligations. For example, if you’ve made a donation and chosen to add Gift Aid, we are required to retain that information for auditing and legal purposes.

We always strive to ensure that your data is safely and securely disposed of when it is no longer needed.

If you'd like to know more, our full data retention policy is available on request.

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10. Your Rights

You have several rights in relation to the personal information we hold about you. If you’d like to exercise any of these rights or make a complaint, you can contact us at:

📍 83 Buckingham Street, Birmingham B65 9PD
📧 blessedbyaaliyah@gmail.com
📞 +44 7940 806616

You can also raise concerns with the Information Commissioner’s Office (ICO) at https://ico.org.uk, the UK’s data protection authority.

Your rights include:

• Access to your personal information
  You have the right to request a copy of the personal data we hold about you. We’ll also explain how and why we use it, who we share it with, how long we keep it, and whether it has been used for any automated decisions. Access requests are free, but must be submitted in writing with proof of identity.

• Right to object
  You may object to our processing of your data where we rely on "legitimate interest" or are using it for direct marketing. Please provide details of your objection when you contact us.

• Consent
  If we are relying on your consent to use your information, you can withdraw that consent at any time.

• Rectification
  You can ask us to correct or complete any inaccurate or incomplete information we hold about you.

• Erasure (Right to be forgotten)
  You can request that we delete your personal data where it’s no longer needed, you’ve withdrawn consent, or we have no lawful reason to keep it.

• Portability
  You can ask us to provide your data to you (or a third party) in a structured, commonly used, machine-readable format.

• Restriction
  You may ask us to restrict our use of your data if you’re disputing its accuracy, objecting to our use of it, or asking us to erase it.

• No automated decision-making
  You have the right not to be subject to decisions made solely by automated means (i.e., without any human involvement) that could significantly affect you. We do not currently use any automated decision-making in our services.

Please note that some rights may only apply in specific situations, and we may not always be able to fulfill your request.

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11. Cookies on Our Websites

A cookie is a small file of letters and numbers that is downloaded onto your device—such as a computer, smartphone or tablet—when you visit a website.

Cookies help websites recognise your device and allow them to function more effectively. They also collect information about how you use the site. Cookies alone do not identify you personally.

How do we use cookies?

We may use cookies to distinguish you from other users of our website. This allows us to:

• Provide a better user experience

• Understand how our website is used

• Improve the functionality and content we offer

The cookies we use

We follow the International Chamber of Commerce UK Cookie Guide categorisation. This means we may use the following four types of cookies:

• Strictly necessary cookies
  These are essential for moving around our website and using key features, such as logging into your account or making donations.

• Performance cookies
  These collect anonymous data about how visitors use our site—such as which pages are visited most frequently—to help us improve performance.

• Functionality cookies
  These remember choices you make (e.g., text size, location) and provide enhanced, more personal features. They may also support services like embedded videos or blog comments.

• Targeting or advertising cookies
  These track your browsing habits to help us deliver more relevant advertising to you. For example, if you visit our website, you may later see ads related to Mind’s work on other platforms.

No cookies, please

You can opt out of all cookies except those that are strictly necessary. However, please note that if you disable cookies, some parts of our website may not function as expected.

If you have questions about our use of cookies, please contact us at
📧 blessedbyaaliyah@gmail.com

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12. Monitoring
For the purpose of training, quality control, and compliance, your communications with our teams (including but not limited to telephone and email interactions) may be monitored and/or recorded. This helps us ensure that we continually improve our customer service standards and provide the best experience for you.

If you have any questions about this policy or how we protect your personal information, please feel free to contact us via email at blessedbyaaliyah@gmail.com or by phone at +447940806616.

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